Support
LedgerWorksOS Support
Controlled beta users have a clear support path for access, uploads, billing, workspace data, and operational incidents.
Contact
Email support@example.com for beta support. Normal response target: within two business days.
Include in Support Requests
- Your account email and workspace name.
- The route or workflow where the issue happened.
- Whether the issue affects access, uploads, billing, data, or client work.
- Any safe, non-sensitive error text shown on screen.
Urgent Issues
For suspected unauthorized access, wrong-workspace data visibility, failed uploads of customer documents, or incorrect billing state, mark the email subject as urgent so it can be triaged through the incident response path.
Review the Privacy Policy and Terms for data and professional-use boundaries.